FAQs

When will my order ship?

All bows are finished to order.  Bows are tied, finished, and packaged once order is placed.  Most orders will ship within 5-7 business days.   Delivery time is based off of your location and the shipping method that was chosen.

What if my package is lost/stolen? 

Please contact your local post office. We are not responsible for lost/stolen packages once a delivery confirmation has been made.

Do you provide tracking with shipping?

Yes, tracking is provided with all orders and will be sent via email.  If you are tracking your package and it isn't updating, try turning on text notifications.  This typically gets things rolling.  Otherwise, contact your local post office with tracking information.  

What kind of clips come on your hair bows?

We now offer two styles of clips: single-pronged smooth alligator clip with silicone grip and alligator clip with teeth.  You can make your selection of clip style in the drop-down menu when ordering your bow. If you select the smooth clip with grip, a flat silicone grip is attached to each smooth alligator clip on the fabric side.  This grip keeps the hair bow from slipping out of your little one’s hair. This grip holds the bow in hair better than the clip alone.

Are your clips reversible?

Yes, each clip can be removed and switched to the other side so you can choose a right or left side clip.  Simple pull back the silicone grip, pull out the clip, and flip the clip. 

What is the material of your headbands?

Our headbands feature a high quality nylon material. This nylon material has great stretch and recovery for a perfect one-size fits all.

What if my bow comes untied?

We guarantee our bows 100%. If your bow comes untied, please email us right away with any concerns you may have.

 

For additional questions, please visit our Contact Us page.